RETURN & REFUND POLICY
Thanks for Purchasing our products at MechDeals.com
Not happy with your recent purchase, we get it, things happen, we buy stuff online too. MechDeals.com is committed to 100% Customer Satisfaction. If you are unsatisfied for any reason, Please go through our Return policy and initiate a request accordingly.
♦ Returns and Replacements are only applicable for the following:
- Manufacturing defects.
- Damage during shipment.
- Product not same as described on the product page.
Note- Return Request should be initiated within 24 hrs of Product delivery or MechDeals has all the rights to reject the complaint.
♦ Exemptions from the policy:
- Electronic products.
- Wires & Relays.
- Perfumes, Sprays, Lubrication and other liquids.
- All other parts which says “Non Returnable” under product description.
- Our Vendors/Merchants can have their own requirements or Refund policy.
♦ Returns are accepted on the following conditions:
- Product is returned in original packaging with no damage, scratches or dents.
- Product packaging is preserved in original condition with no damage, scratches, no wear & tear.
- Product is unused and in the same condition as it was at the time of receipt (with no sign of installation or usage)
Note- Return Request must be initiated within 10 days of receipt of product.
♦ Return or Replacement Procedure:
- Customer can initiate the return by adding Photos and video (Highly Recommended) of the damaged or defective product at Product Return Page or Email: [email protected] Include a copy of the original invoice in the package.
- While returning the package (make a video), customer must make sure that the parts are re-packed properly to ensure it doesn’t get damaged in transit as MechDeals will not be liable for refunds/return in case the part got damaged (while in transit) due to improper packaging.
◊ Main Points-
- Customer shall check the consignment for any Physical damage and if any found, mention this in POD (Proof of Delivery) documents of Logistics.
- Any product returned that shows improper use, improper handling or physical damage; damaged/torn out box, missing manuals, parts and accessories will not be Replaced/Refunded and will be returned back to buyer without rendering a reason.
- Shipping and Payment Gateway costs are not subject to refund. The cost of return shipping can be deducted from your refund.
- MechDeals team has right to accept or reject the return request on case to case basis depending upon the Proof shared by the customer.
- After the returned product is received, inspected and approved by our QC team, it would take upto 3 day for the refund to initiate.
- It usually takes 5 to 7 working days for the refund to reflect into your account. If you do not receive the refund within the above said time, please contact your bank.
For further clarification you may write to us at [email protected] or Whatsapp us at +91 98265-26002.